This category awards the most effective collaboration between regulators, operators, and other stakeholders in promoting responsible gambling. Examples might include joint initiatives or the development of industry-wide standards for player protection between November 2024 to August 2025

This award shines a spotlight on fresh and promising programmes by regulators that have made a significant impact in a short amount of time implemented between November 2024 to August 2025.

This award celebrates impactful responsible gambling messaging by a regulator in advertising, marketing, or public relations campaigns.

This award celebrates impactful responsible gambling messaging by an operator in advertising, marketing, or public relations campaigns.

This award honours programs, policies, or tools that focus on safeguarding players' /punters well-being, such as:

• Implementation of player/ punter protection measures
• Tools for identifying at-risk players
• Comprehensive staff training on responsible gambling protocols

Responsible Gambling Training provides an understanding of the types of gamblers and how their behaviours may negatively impact themselves and others. Awareness that gambling employees are susceptible to becoming disordered gamblers and how to prevent this. How to access free, professional assistance for gambling workers who have been negatively affected by gambler behaviour. Referral of a gambler who is distressed due to their out-of-control gambling for counselling and treatment. One of the services offering Honouring the most requested responsible gambling training by an operator from 1 April 2024 to 31 March 2025, covering categories such as Casino, Bookmaker, Bingo, LPM, and Totalisator.

• Casino Sector
• Bingo Sector
• LPM Sector
• Bookmaker Betting and racing
• Totalisator

Awarded to a Licenced operator/s who is committed to Responsible Gambling making contributions towards the National Responsible Gambling Programme curbed at 0.1% of the industry’s Gross Gambling Revenue (GGR) (i.e., money staked less money paid out in winnings) through their licence on conditions.

This category acknowledges those providing, counselling, treatment, recovery support, or mental healthcare resources for individuals affected by gambling addiction.

Inpatient Admission Support

Treatment Professions 5-10 years of Services

Highest Treatment Sessions conducted by Treatment Professional from 1 April 2024 – 31 March 2025